Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy forms part of Houspire's Terms & Conditions and applies to eligible design packages purchased through houspire.ai or another sales channel expressly authorised by Houspire.

Houspire provides digital interior design services. Our refund commitment is tied specifically to the applicable delivery promise, calculated by excluding Sundays and public holidays, and is not a general satisfaction, cancellation, or change-of-mind guarantee. Custom orders and packages other than Luxury Home have a 72-hour delivery period; Luxury Home packages have a 120-hour delivery period.

2. Applicable Delivery Commitment

2.1 Start of the delivery period. The 72-hour delivery period, excluding Sundays and public holidays, begins: (a) when the Customer submits the Room Questionnaire; or (b) where the Order includes a scheduled consultation, or the Customer asks for a call before design starts, when that call is completed.

Luxury Home packages. The 120-hour delivery period, excluding Sundays and public holidays, begins when the customer's scheduled design consultation call with the assigned designer is completed. References below to the 72-hour period apply to custom orders and packages other than Luxury Home; the corresponding Luxury Home period is 120 hours.

2.2 Excluded days. Each applicable delivery period is calculated as elapsed hours, except that hours falling on Sundays and public holidays officially observed in Telangana are excluded. Saturdays are included unless they are an officially observed public holiday.

2.3 Information required. The customer must provide all information reasonably required for design delivery, including accurate measurements, floor plans, photographs, room requirements, style preferences, and requested approvals, in the Room Questionnaire, or before or during the design consultation call where one applies.

2.4 Missing information. If required information is incomplete, inaccurate, changed, or supplied late, the applicable delivery period is paused until Houspire receives the information needed to continue. Houspire will communicate the missing requirement to the customer.

Once the Room Questionnaire is submitted, the 72-hour period does not pause. If your designer asks for missing information and the reply is late, a resulting delay is not attributable to Houspire.

2.5 Meaning of delivery. Delivery occurs when the complete initial deliverables included in the purchased package are made available through the customer dashboard or sent to the customer's registered email address. Customer-requested revisions after this initial complete delivery do not form part of the applicable delivery period.

3. Sole Refund Eligibility

3.1 A customer is eligible for a full refund only when Houspire fails to complete delivery within the applicable 72-hour or 120-hour period calculated under Section 2, and that failure is attributable to Houspire.

3.2 No other cancellation, dissatisfaction, or change-of-mind circumstance creates refund eligibility under this Policy, except where a refund or other remedy is required by applicable law.

3.3 An eligible refund applies to the amount paid for the affected design order. Any tax adjustment will be handled in accordance with applicable tax law.

4. When a Refund Is Not Available

A refund is not available when:

• Houspire completed the initial delivery within the applicable delivery period;
• the customer changes their mind, postpones or abandons the project, sells or rents the property, experiences budget constraints, or engages another designer or vendor;
• the customer dislikes a style, colour, product, furniture item, material suggestion, vendor recommendation, or other preference-based element after Houspire delivered according to the agreed brief;
• delay results from incomplete or inaccurate information, unavailable measurements or files, customer unavailability, a rescheduled call, delayed feedback or approval, or failure to respond;
• the customer requests a change in scope, room, property, style direction, measurements, package, or deliverables after the Room Questionnaire is submitted or the design consultation call is completed;
• the request concerns revisions after timely delivery of the complete initial deliverables; or
• the order involves fraud, payment abuse, misuse of deliverables, abusive conduct, or a material breach of the Terms & Conditions.

5. Refund Request Process

5.1 How to apply. Email hello@houspire.ai with the subject line 'Refund Request - Order #[ORDER NUMBER]'.

5.2 Required details. Include your name, registered email address and phone number, order number, date and time the Room Questionnaire was submitted, or the design consultation call was completed, and a brief description of the missed delivery.

5.3 Review. Houspire will acknowledge the request and verify the questionnaire-submission or consultation-call record, required customer inputs, delivery timestamp, and order status. Houspire may request reasonable additional information where needed.

5.4 Decision. Approval or rejection, together with the reason, will be communicated to the customer's registered email address.

6. Refund Processing

6.1 Approved refunds will be initiated to the original payment method within seven business days after approval.

6.2 Banks, card issuers, UPI providers, wallets, and payment gateways may require additional time to reflect the refund. Houspire does not control those external processing timelines.

6.3 Houspire will provide a refund confirmation or available transaction reference after initiation.

7. Promotions, Credits and Add-ons

Promotional credits, package upgrades, complimentary services, and add-ons do not create an independent right to a cash refund. Any separate written offer will be governed by the conditions stated in that offer. Where an add-on is expressly included within the same applicable delivery commitment, Section 3 applies to that add-on as part of the affected order.

8. Statutory Rights

Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019 or other applicable Indian law.

9. Policy Updates

Houspire may update this Policy to reflect operational or legal requirements. The policy in effect when an order is placed will govern that order, unless a change is required by law or is more favourable to the customer.

10. Contact Information

Refund requests and status enquiries: hello@houspire.ai

Phone and WhatsApp: +91 70758 27625

Registered office: Plot No. 67, Road No. 4, Prashasan Nagar, Jubilee Hills, Hyderabad - 500033, Telangana, India.

Office hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays.

ARMISHQ DESIGN PRIVATE LIMITED · Hyderabad, India · © 2026 All rights reserved