This policy outlines the terms, timelines, and conditions under which refunds and cancellations are processed for Houspire services.
This Refund and Cancellation Policy is part of the Terms and Conditions of Houspire (brand of ARMISHQ DESIGN PRIVATE LIMITED).
1.1 Our Commitment: At Houspire, we strive to provide high-quality AI-powered interior design services. We understand that circumstances may require order cancellation or refund requests. This Policy outlines the terms under which refunds and cancellations are processed.
1.2 Applicability: This Policy applies to all services purchased through:(i) Houspire website (www.houspire.ai)
(ii) Houspire mobile application
(iii) Any other authorized sales channel
1.3 Consumer Rights: This Policy is in addition to, and does not limit, your statutory rights under Indian consumer protection laws.
2.1 Trial Packages - 100% Money-Back Guarantee
2.2 Refund Eligibility
2.3 Conditions
2.4 Add-On Services
Refund eligibility for additional or add-on services is determined as follows:
100% Refund
Service has not started or deliverables have not been worked on.
Pro-rated Refund
Calculated based on milestones achieved, at Houspire's sole discretion.
No Refund
If the Service is fully completed then you are not entitled to any refund.
3.1 Customer-Initiated Issues
NO REFUND is applicable if the request is due to:
3.2 Completed Services
NO REFUND is applicable if:
3.3 Customer-Caused Delays
NO REFUND is applicable if delays are caused by:
3.4 Misuse of Service
NO REFUND is applicable if:
4.1 How to Request Cancellation/Refund
Send a formal cancellation/refund request email to our billing team.
Subject: Refund Request - Order #[YOUR ORDER NUMBER]
Include:
• Full name
• Registered email address
• Order number & Order date
• Reason for refund (detailed explanation)
• Supporting documents (if applicable)
You will receive acknowledgment within 24 hours. A ticket number will be assigned to your request for tracking purposes.
Our finance and QA teams will review your request. We may contact you for further details. The assessment will be completed within 48-72 hours.
Approval or denial notification will be sent via email. If approved, the refund timeline will be provided. If denied, a detailed reason will be shared.
The refund is initiated within 7 business days of approval. A confirmation email will be sent and you can track status in the Dashboard.
4.2 Required Information
For faster processing, please provide:
4.3 Review Timeline
Standard Review
48 - 72 Hours
Complex Cases
Up to 5 Business Days
Appeals
Up to 7 Business Days
5.1 Refund Method
Refunds are processed to the ORIGINAL PAYMENT METHOD ONLY.
Timeline: 5-7 business days after initiation
Process: Automatic reversal to card issuer.
Timeline: 5-7 business days
Process: Bank transfer to source account.
Timeline: 3-5 business days
Process: Reversal to UPI ID.
Timeline: 3-5 business days
Process: Wallet credit.
5.2 Refund Timeline Breakdown
You send a request to hello@houspire.ai
A ticket number is generated for tracking
Our team assesses eligibility based on policy
You receive an email notification of refund details
The payment gateway processes the transfer
Credit appears depending on payment method and bank
Total Timeline: 8-17 business days from request to account credit.
5.3 Refund Confirmation
You will receive:
5.4 Refund Tracking
6.1 Trial to Full Home Upgrade Credit
Offer: Upgrade from Trial to Full Home Package within 7 days.
Benefits
Purchased: Single Room Trial ₹499
Upgrade to: Smart Home Package (within 7 days) ₹4,999
Pay (₹4,999 - ₹499):₹4,500 only
6.2 How to Claim Upgrade Credit
Step 1: Place new Full Home Package order.
Step 2: Email hello@houspire.ai with:(i) Original trial order number
(ii) New order number
(iii) Request for credit application
Step 3: Credit applied within 24 hours.
Step 4: Refund processed to original payment method OR adjusted in new invoice.
6.3 Upgrade Credit Conditions
8.1: In the event that a refund request submitted by you is denied, we shall communicate the reasons for such denial to you via email. You are required to carefully review the stated reasons, and if you disagree with our determination, you may respond to the same email by providing any additional information, clarification, or justification that you believe supports your request. Upon receipt of such response, you may expressly request escalation of the matter for a senior-level review.
8.2: Upon escalation, the refund request shall undergo a fresh and independent assessment conducted by our Quality Assurance Manager. This senior review shall not be bound by the initial determination and shall evaluate the matter on its merits based on the information available. We shall endeavor to complete such senior review and communicate the final decision to you via email within a period of five (5) business days. The decision issued pursuant to such senior review shall be considered final, subject only to the grievance redressal and dispute resolution process set out below.
8.3: Prior to initiating any legal proceedings, you expressly agree to first contact us at hello@houspire.ai and make a genuine effort to resolve any dispute, claim, controversy, or concern arising out of or in connection with these Terms and Conditions, the Services, or any refund-related decision, through informal discussions. Upon receipt of your communication, we shall use reasonable efforts to respond and attempt to resolve the matter within a period of thirty (30) days.
8.4: In accordance with applicable laws, we have appointed a Grievance Officer to address user complaints and concerns. If you remain dissatisfied after the informal resolution process or senior refund review, you may escalate the matter by submitting a written grievance to our designated Grievance Officer at hello@houspire.ai, along with all relevant details and supporting documents. The name, contact number, and registered address of the Grievance Officer shall be notified on the Platform from time to time.
8.5: We shall acknowledge receipt of your grievance within seventy-two (72) hours and shall conduct an appropriate investigation into the matter. We aim to resolve all grievances within a period of thirty (30) days from receipt, and our final decision shall be communicated to you in writing.
8.6: Each party shall bear its own legal costs and expenses related to the arbitration proceedings, unless otherwise directed by the arbitrator in the final award. The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction.
8.7: Notwithstanding the foregoing, we expressly reserve the right to seek interim, injunctive, or equitable relief from any court of competent jurisdiction in Hyderabad or elsewhere, without the requirement of first initiating arbitration, for the purposes of protecting our intellectual property, confidential information, Platform integrity, or preventing unauthorized use of our Services.
8.8: In the event that any dispute, claim, or controversy is not resolved through the informal resolution process or the grievance redressal mechanism within the stipulated timelines, such dispute shall be finally and exclusively resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, including any statutory amendments thereto.
8.9: The arbitration shall be conducted at Hyderabad, India, which shall serve as both the seat and venue of arbitration. The proceedings shall be conducted in the English language before a sole arbitrator mutually appointed by you and us. In the event that the parties fail to mutually agree upon the arbitrator within fifteen (15) days, the arbitrator shall be appointed in accordance with the applicable provisions of the Arbitration and Conciliation Act, 1996.
8.10: This policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provisions above, the courts at Hyderabad shall have exclusive jurisdiction over all matters relating to or arising out of this policy.
9.1 Delay Due to Force Majeure
9.1.1: Houspire shall not be liable for any failure or delay in the performance of the Services if such failure or delay arises due to events or circumstances beyond its reasonable control, including but not limited to natural disasters such as earthquakes, floods or fires, war, terrorism, civil unrest, governmental actions, laws or regulations, strikes or labor disputes, internet or telecommunications failures, pandemics or epidemics, lockdowns, power outages, or other acts of God.
9.1.2: In the event of any such force majeure occurrence, Houspire shall promptly notify you and shall provide revised timelines for the performance of the affected Services to the extent reasonably possible.
9.1.3: If the delay caused by the force majeure event continues for a period exceeding thirty (30) days, either you or Houspire shall have the right to cancel the relevant Order. In such case, a full refund shall be issued to you if the Services have not commenced, or a pro-rated refund shall be provided corresponding to the Services partially completed up to the date of cancellation.
9.2 Customer-Caused Delays
9.2.1: Where any delay in the performance or completion of the Services arises due to your acts, omissions, or non-cooperation, including but not limited to your unavailability for scheduled discovery or consultation calls beyond two (2) permitted reschedules, your failure to timely provide required floor plans, property details, measurements, or other necessary information, or your failure to review, respond to, or provide feedback on design drafts within a period exceeding fifteen (15) days, we shall not be held responsible for any resulting impact on timelines, deliverables, or project outcomes.
9.2.2: In the event such customer-caused delays continue for a cumulative period of thirty (30) days or more, we reserve the right, at our sole discretion, to deem the relevant order or engagement as abandoned. Upon such abandonment, no refund shall be applicable in respect of any Services already performed, partially rendered, or resources allocated. Any further continuation or completion of the Services, if agreed by us, shall be subject to the availability of our designers, operational capacity, and revised timelines as may be communicated to you.
10.1 Relocation or Change in Property
(i) In the event that you relocate, discontinue, or are unable to proceed with the property for which the Services were purchased, including where a property transaction is cancelled or does not materialize, you shall promptly notify us in writing. Upon review of such request, we may, at our sole discretion and subject to feasibility, offer one or more of the following options:
(ii) permit transfer of the existing order to a new property, provided the scope, size, and service requirements remain substantially similar;
(iii) temporarily suspend or pause the order for a period not exceeding ninety (90) days;
(iv) issue store credit equivalent to the unused portion of the Services, valid for a period of one (1) year from the date of issuance; or
(v) process a partial refund calculated proportionately based on the Services already performed, resources deployed, and administrative costs incurred.
(vi) The determination of the most appropriate option shall be made by us after assessing the specific circumstances, and no option shall be deemed automatic or guaranteed.
10.2 Dissatisfaction with Assigned Designer
(i) If you are dissatisfied with the designer assigned to your project, you shall first raise your concerns in writing to hello@houspire.ai, providing reasonable details of the issues encountered.
(ii) Upon receipt of such communication, we shall use reasonable efforts to address the concerns, which may include:
(a) reassignment of the project to an alternative designer; and/or
(b) provision of an additional round of design revisions at no additional cost.
(iii) Any refund in such circumstances shall not be automatic and shall be considered solely at our discretion, and only where the concerns persist despite reassignment and corrective measures undertaken by us.
11.1 Multiple Refund Requests
If you have a history of multiple refund requests across orders, a pattern of ordering and canceling, or suspected abuse of the money-back guarantee, we reserve the right to:
11.2 Downloaded Content
If you have downloaded design files, used designs for any purpose, or shared designs with contractors, refund eligibility may be forfeited as you have received value from the service.
12.1 Changes to Policy
We may update this Policy to comply with legal requirements, reflect operational changes, or improve customer experience.
12.2 Notification of Changes
For material changes, we will notify registered users via email or post a prominent notice on our website 30 days prior to the effective date. Minor changes will be updated with a new "Last Updated" date on this page, without separate notifications.
12.3 Applicability
The policy applicable at the time of order placement governs that order. Subsequent changes do not apply retrospectively.
Email: hello@houspire.ai
Subject Line: Refund Request - Order #[NUMBER]
Plot no 67, Road no. 4, Prashasan Nagar, Jubilee Hills, Hyderabad - 500033, Telangana, India.
Monday to Saturday: 10:00 AM - 6:00 PM IST (Closed Sundays and Public Holidays)
By placing an order, you acknowledge and agree that:
ARMISHQ DESIGN PRIVATE LIMITED
Document Version: 1.0
Effective Date: 07.07.2026 | Last Updated: 07.07.2026
Next Review: 07.07.2027 (12 months from effective)
For latest version, visit: www.houspire.ai/legal/refund-policy
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